Customer Service Manager

We are looking for For our company site in Modiin, we are looking for a Customer Manager in the field of technical and logistical services, for a key and impactful role within the division. This position includes full responsibility for providing technical and logistical solutions to the company’s customers-from product delivery to end-of-life of the system This is an opportunity to shape the customer experience, work with a variety of technical and operational interfaces, and be part of a professional team that operates in an environment of collaboration, excellence, and national security significance In this role you will Provide responses to technical inquiries and professional support in coordination with engineering and operations teams Manage and follow up on equipment arriving from customers for repair Plan materials and equipment for procurement requirements and preventive maintenance activities Hold daily and weekly calls with customers to provide status updates and ensure system availability Manage overseas shipments and close the service loop with the customer, including coordination with import/export functions Maintain continuous collaboration with program managers, ILS, engineering, production planning, procurement, quality, and subcontractors Requirements Bachelor’s degree in Industrial Engineering and Management or Practical Engineer in Industrial Engineering and Management- Advantage Previous experience in an industrial company in operational or business domains- Advantage Familiarity with UAV systems- Advantage Experience working with ERP and CRM systems Full proficiency in Office applications High level of English Strong organizational skills, attention to detail, and proactive customer-oriented approach Only relevant applications will be answered #Modiin-Maccabim–Reut