Field Operation Administrator

Company Description At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it. Job Description • Provide hands-on technical support for laptops, desktops, and workstations across Windows & macOS. • Peripheral Management: Install, configure, and maintain docking stations, monitors, webcams, keyboards, mice, headsets, printers, and specialty equipment. Manage peripheral inventory, compatibility, and standardization. • Networking & Connectivity: Troubleshoot Wi-Fi, VPN, printers, and shared network resources. • Conference Room & Event Support: Setup, test, and maintain video conferencing and audio systems (Teams / Zoom Rooms). • Documentation: Maintain accurate records, update knowledge base articles, and track cases in the ITSM platform. Qualifications • Hands-on experience supporting Windows and macOS devices. • Understanding of hardware components, imaging, and troubleshooting methodologies. • Familiarity with Active Directory and basic networking concepts. • Strong communication skills, patience, and a customer-first mindset. • Ability to work independently, prioritize tasks, and follow through to resolution. Preferred/Bonus Qualifications • Experience with Zoom/Teams meeting rooms or AV systems. • ITSM experience (Jira Service Management, ServiceNow, Zendesk). • CompTIA A+, Network+, MCSA, or equivalent certifications. • 1–2 years in a Helpdesk / Field Technician role.