Digital Project Manager

Description Join abra and lead end-to-end User Experience (UX) processes across enterprise digital platforms, helping shape consistent, user-centered journeys that drive real business value! Job Description • Lead and define UX processes across the organization's digital assets, including websites, portals, applications, and chatbots. • Translate business and operational requirements into user experience principles, user flows, and customer journeys. • Work closely with business stakeholders, product teams, IT teams, and external design studios. • Create UX briefs, define user experience requirements, and ensure proper implementation of UX guidelines. • Establish UX standards, methodologies, and best practices across multiple digital channels. • Ensure a consistent user experience across all digital platforms and touchpoints. • Participate in early-stage project planning and requirements gathering, with a focus on user journeys and usability. • Collaborate with development, QA, and architecture teams to ensure successful implementation. • Support continuous UX improvements throughout the product lifecycle. • Analyze user feedback, usage data, and UX-related insights to drive ongoing enhancements. Requirements • 3-5 years of experience in UX, Digital, Product, or User Experience Design/Analysis roles. • Proven experience defining UX processes and user journeys, beyond visual design. • Experience working with design studios or UX/UI teams. • Strong understanding of business and operational processes. • Experience working with development teams and IT organizations. • Ability to create UX specifications, user flows, and user journey documentation. • Hands-on experience with UX collaboration tools such as Figma, Miro, FigJam, and Confluence. • Strong analytical thinking and a system-wide perspective. • Excellent communication and stakeholder management skills. • Ability to lead cross-functional processes in a complex organizational environment. Advantage • Experience working in large-scale enterprise environments. • Experience in public sector, infrastructure, or highly regulated organizations. • Familiarity with CRM systems, enterprise portals, and customer-facing service applications. • Experience measuring and analyzing user experience through feedback and analytics tools. • Knowledge of Accessibility standards and best practices. • Experience working with multiple digital products and platforms simultaneously.