Head of RL Gym - Program Operations

Description About the Role We are looking for a Head of RL Gym to own the end-to-end delivery, quality, and scaling of RL Gym programs for our strategic AI partners. You will work closely with frontier-model teams, Delivery, Product, Sales, Research, and Operations to turn complex customer and model-development needs into high-quality, scalable programs. What You’ll Own • Own partner delivery from scoping through launch, execution, scaling, and iteration. • Translate research and model needs into clear program requirements, workflows, and success metrics. • Work closely with frontier-model teams to identify model gaps and design RL Gym programs that address them. • Own quality standards and quality assurance, ensuring consistent, reliable outputs across programs. • Build the processes, systems, and operating model required to scale programs efficiently without compromising quality. • Partner with Sales on customer discovery, solution design, scoping, and expansion opportunities. • Work closely with Product to translate partner needs and operational learnings into product requirements and roadmap priorities. • Build strong feedback loops across customers, model teams, Sales, Product, and Operations. • Own operational performance across quality, capacity, timelines, cost, throughput, and partner satisfaction. • Build and lead the program management and operations function as the business scales. Requirements What We’re Looking For • 7+ years in program management, product, operations, consulting, or similar roles. • Strong experience owning complex, cross-functional programs at scale. • Proven ability to build scalable operating processes and maintain a high quality bar. • Excellent product judgment and ability to turn ambiguous problems into structured execution. • Experience working with technical or enterprise customers. • Strong analytical, communication, and stakeholder-management skills. • High ownership and comfort operating in fast-moving environments. Strong plus: experience with AI, RLHF, model evaluation, data operations, frontier AI labs, or technical platforms. Success Looks Like • RL Gym programs scale rapidly while maintaining consistently high quality. • Partners trust us to deliver complex programs reliably. • Sales can confidently scope and grow RL Gym opportunities. • Product decisions are informed by real partner and operational needs. • Quality, capacity, throughput, and operational performance are measurable and continuously improving. About Alice Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact- whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection. Alice is widely considered a global leader in online safety and AI security. We have some of the most forward-thinking and passionate minds in the world working to safeguard over 3 billion users across the largest AI and tech platforms. If you're creative and driven to secure the future of AI, we want to hear from you!