Developer Support Engineer

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey? We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers. As a Developer Support Engineer at JFrog you will... • Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements • Develop scripts in Bash, Python, and Groovy for debugging and automating • Set up JFrog applications and 3rd party products in various development environments • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters • Reproduce customer scenarios and fill relevant bugs/features • Maintain and improve a knowledge base of known issues and solutions • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams • Availability to work flexible hours and weekends when needed To be a Developer Support Engineer at JFrog you need… • B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field • 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE) • Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms • Deep experience in Linux (Systems Administration, Bash scripting, file systems). • Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading) • Ability to read and debug code in Java or another compiled language • Excellent spoken and written English • Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat • Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform) • Graduate of an advanced DevOps certification program